Our only regret regarding the Hacienda is staying too short a time. It is difficult to know what we can say in this review that has not already been said by manifestly discerning travellers. It has a superb reputation and justifiably so. We had been travelling extensively throughout Southern California before our arrival and it was the opportunity to take a little rest and recreation. The Hacienda has been designed by its owners to deliver exactly what the customer requires. We stayed in Suite 3 which provided a generous sitting room area, kitchen, dining area, bedroom and bathroom. The standard of furniture, kitchen area, cutlery, plates etc has been so carefully chosen by the owners that they simply deliver a wonderful experience. This extends even to the fittings in the bathrooms, the showers and the provision of guest items. There is even a welcome pack in the kitchen and a full explanation of activities in the area. It is clearly the intent of the owners to meet as many guests as possible.They are not there all the time and make the effort to visit to ensure that all is well. We met Maurice who is genuinely interested in the guest experience and any way in which the Hacienda could improve. For our part, the maxim “if it ain’t broke don’t fix it”, applies to the Hacienda delivers class in bucket loads. The owners clearly have the right approach. It is carefully thought out and the standard of fixtures and fittings as well as the finish of all decoration from bathroom tiles to shower units has been given the utmost attention and care. This is truly a place to relax. The way in which the apartments are located means that during breakfast or lunch all guests have the opportunity of meeting one another but only if they wish that to be the case. The gardens are lit at night giving a beautiful atmosphere. It is a joy. Breakfast is a simple affair without unnecessary affectation but to a very high standard. We particularly commend the staff. We met both Stuart and Steve who could not have been more welcoming. There was a slight problem with the safe in our apartment. It caused us no difficulty whatsoever but they could not have been more accommodating with one of them even volunteering to return from their own home during the course of the evening in case was a problem. To us it was a little blip to them it seemed to be the equivalent of the “Titanic going down” yet again. But to make it clear, this was not silly over fussy concern, it was absolutely genuine. As guests, we felt entirely valued. This is absolute classic service personified. On the practicalities, we would just comment that lunch is included within the room charge and it is of a very high quality. There is no rush about this place. It exudes charm and calm. If you need to buy anything there is a supermarket and pharmacy only a short drive away. By short drive away we literally mean about 3 min. Equally, there are very good restaurants only a short drive away. We particularly recommend Lulu. (see our other review of this restaurant). You can also have various types of massages which can be arranged without needing to concern yourselves. There is also the provision of various services to ensure that you can order food to be delivered. We did this on one occasion and it worked perfectly. What more can we say? We will definitely return. We do not know what other places in the vicinity have to offer, but if perfection is somewhat difficult to achieve, this place does it or least comes pretty close. The configuration of the suites and swimming pools is designed to offer guest integration but it is by no means compulsory or in any way invasive. It is simply charming. There is coffee available from 7 AM and breakfast from 8 AM until late. The general office is closed after 7 PM and thereafter the gardens are beautifully lit and the swimming pools available. For those who are concerned about safety at night etc (an unjustified English trait about America) , there is no fear whatsoever. This is a truly charming oasis where you can rest, recover and enjoy the whole experience. This is a place for all pages of traveller. We recommend it wholeheartedly and it is not to be missed. We shall return.
For more information, contact The Hacienda
From Within US:
1-800-359-2007 or 1-760-327-8111
From Outside US:
01-800-359-2007 or 01-760-327-8111Â