From the public areas to the room, the property is spotless: no details are overlooked and it’s evident that maintenance is constant. Room itself (for this review, Patio 5) was ample, well-furnished, and comfortable. AC was powerful but whisper-quiet, and had one of the most restful beds – better than Four Seasons or Ritz Carltons. Try the pillow-menu options for something different. The welcome basket was a pleasant surprise, and an immensely well-stocked closet with any appliance you could imagine needing (a popcorn maker!) is outfitted with a basically full outfit of kitchenware.
Staff here know what they’re doing! They are masters of customer service, so have a finely-tuned sense of how to pamper guests and anticipate needs: chilled towelettes, ice water and some more sunblock when by the pool? Check. A pack of snacks, water, and face wipes for a hike? Check. Suggestions about what to see/do in town that evening, coming from the locals? Check. They are genuine in their intent to assist and extremely accessible, yet also easygoing and unobtrusive when you need serenity and you-time.
Included breakfasts and lunches only added to the exceptional value: wide selection of meals, high-quality and fresh-delivered daily from a local caterer. No plastic plates or cutlery here – crisp linen napkins, chilled plates, and polished silverware. The lemonade and iced tea really are fresh-made, nothing here out of a box or a bottle. A salmon salad in the middle of the desert, you might ask? I keep searching for a comparable salmon salad in San Diego, but have yet to find one!
Thanks to the Hacienda for four evenings of relaxation and enjoyment. I wish I had discovered you sooner, but you are now my singular destination when visiting Palm Springs.
For more information, contact The Hacienda
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