CANCELLATION POLICY
BEST FLEXIBLE RATE:
A charge for a stay will be placed on a guest’s credit card 14 days prior to their arrival date – highly recommend Trip Cancellation Insurance. If The Hacienda at Warm Sands receives a guest’s notice of cancellation, shortening of stay or change of dates for the guest’s reservation, 14 days or more prior to arrival, there is NO obligation, except for stays involving holidays, special events or an extended stay (28 days or more). For holidays, special events or an extended stay of 28 days or more a guest’s notice of cancellation, shortening of stay or change of dates must be received 30 days or more prior to the guest’s planned arrival. Canceling a reservation, shortening a stay or changing dates within 14 days of arrival, for non-holiday, non-special event or stays less than 28 days, a credit (less 8%) will be applied to the original form of payment for any nights we are able to re-rent. Canceling a reservation, shortening a stay or changing dates during a holiday, special event or an extended stay of 28 days or more, within 30 days will result in a charge for the full amount of the stay, if it has not already been placed, and a credit (less 8%) will be applied to the original form of payment for any nights we are able to re-rent.
FREE NIGHT PROMOTION RATE:
Requires full payment at the time of booking and is NON-REFUNDABLE / NON-CANCELLABLE (absolutely no exceptions). Highly recommend Trip Cancellation Insurance.
CHECK-IN TIME
Check-in time is 4:00 PM and check-out time is 11 AM. However, The Hacienda at Warm Sands will do its best to be flexible with these times. The Hacienda at Warm Sands office is open until 7:00 PM every night. If a guest plans to arrive later than this time, they should call the office between 8:00 AM and 6:30 PM, or send an e-mail to make appropriate arrangements prior to the day of arrival.
PETS
Pets are not allowed at The Hacienda at Warm Sands, except properly licensed guide dogs for the physically or mentally challenged. Guests with Service Animals will be required to complete a Service Animal Policies & Agreement letter prior to arrival. Unauthorized pets will result in immediate eviction with no refund along with a penalty fee of $300.
SMOKING RESTRICTIONS / ODORS
The Hacienda at Warm Sands is a smoke-free facility. This smoking restriction includes tobacco, cannabis and vaping. There is a per day extra cleaning charge if smoking or other odors are detected in or around a guest’s room/suite. A minimum charge of $100, to a maximum charge which is calculated using the nightly rate for all nights the room/suite is not rentable due to the guest created odors.
MEALS
Our rates include an expanded continental breakfast. In addition, a selection of gourmet sandwiches, entree salads and wraps are available for lunch, which is all-inclusive in the daily rate.
ALCOHOL
The Hacienda at Warm Sands has an Alcoholic Beverage Control license to serve alcoholic beverages to guests. License regulations permit The Hacienda at Warm Sands to serve alcoholic beverages only to registered guests. The cost of such beverages is all-inclusive in the daily rate.
NUDITY
The two swimming pools, whirlpool spa and surrounding patios are swimsuit optional. However, due to the Alcoholic Beverage Control license, nudity is not permitted in the office, breezeway and trellis areas of the property.
SERVICE FEE IN LIEU OF TIPPING POLICY
The Service Charge applied to each guest’s invoice is shared amongst all Hacienda staff members. Staff members are not permitted to accept gratuities directly from guests. Should you wish to increase the gratuity, we request that instead, you make a donation to the Desert AIDS Project (DAP Health). You may obtain an envelope for this purpose from the office staff, or you can donate directly at DAP Health web site (www.daphealth.org/).
Of course, if you feel that our staff is not deserving of the shared service charge, we will immediately credit you for the amount of the service charge. However, we do not permit direct gratuities to individuals in place of the shared service charge.
NO DRUGS ALLOWED
Possession or use of Federally controlled illegal drugs will result in immediate eviction from The Hacienda at Warm Sands without any refund of moneys paid. Possession or use of such drugs may also result in police assistance with removal of a guest from the property.
ADDITIONAL GUESTS
Rates are based on double occupancy. There is an additional charge for each additional guest, per night. This charge also applies to a guest’s daytime visitor or visitors who are on The Hacienda at Warm Sands premises and use its facilities. A maximum of two additional guests is permitted with prior approval.
CHILDREN
The Hacienda at Warm Sands is an adult-oriented resort. Since its swimming pools and spa are not enclosed with safety fences, and there are no lifeguards, children are not welcome on the premises.
LOST KEYS
Failure to return all keys upon check-out will result in a charge of $400 for the re-keying of The Hacienda at Warm Sands’ locks.
POOL AND SPA LIFT CHAIR
The available pool and spa lift chair provides aquatic access for everyone.
LIABILITY
The Hacienda at Warm Sands assumes no liability for a guest’s injury or loss of property. Be aware that there are no lifeguards. Please swim responsibly and please NO DIVING. Also, the Saltillo patio tiles are uneven by nature and are slippery when wet. The Hacienda at Warm Sands assumes no responsibility for damage to a guest’s vehicle or theft of contents while using its parking lots. Do not leave valuables in your car. Please lock your room/suite door and keep valuables in the in-room safe provided.
Please Note: The Hacienda at Warm Sands ‘Terms and Conditions’ are subject to change without notice, at any time, by The Hacienda at Warm Sands.