OUR COVID-19 COMMITMENT TO YOU
The Hacienda at Warm Sands has implemented a new program to deliver an industry-defining standard of cleanliness and disinfection. Our program is based on the State of California Guidelines for a safe hotel opening, which exceed the Federal CDC guidelines. We have developed elevated processes and Team Member training to help our guests comfortably enjoy an even cleaner and safer stay throughout their time with us.
Our ‘Social Safety, Without ALL the FUSS’, is a rigorous program that incorporates trusted know-how and a scientific approach to cleaning practices and service offerings. This comprehensive program builds upon the already high standards of our housekeeping protocols which are currently in use. The goal of The Hacienda’s ‘Social Safety, Without ALL the FUSS’ is to provide guests with assurance and peace of mind. The program creates a focus on cleanliness that will be visible to guests throughout their entire stay – in their guest rooms and on the resort’s more than 10,000 square feet of pool-side terraces which are shared ONLY by 10 suites.
The ‘Social Safety, Without ALL The FUSS’ program is designed to meet evolving expectations during the COVID-19 pandemic. Many of our guests have increased concerns regarding hygiene during their travels. However, they have longstanding trust in our capability to execute new heightened cleanliness standards during this unprecedented time. We are building on the best practices and protocols that we have developed over the last several months, allowing our guests to rest easy and focus on enjoying the unforgettable “Hacienda Style” experiences we offer – all the while, protecting our valued Team Members.
Full details for the program are still in development and expected to continually evolve as we find new and even better ways to improve upon the safety of our valued guests and Team Members. An example of our extra measures of assurance to our ‘Social Safety, Without ALL the FUSS’ even extends to our approach in providing:
Our Continued Commitment to YOU! The Hacienda at Warm Sands continues to commit to each of our guests the highest possible standards in safety while providing our world-renowned Hacienda Stay Experience. We feel our ‘Social Safety, Without ALL the Fuss’ program ensures you with an exceptional stay experience at The Hacienda, with the comfort of knowing that your safety is always at the forefront of our commitment to you.
- Daily Newspapers and Magazines: Our guests will have access to over 6,000 ALL ‘electronic’ publications, which are available in multiple languages via their personal devices (laptop, tablet, or phone). This amenity allows our guests to have complete access to these publications with the assurance that no one else has touched a publication they choose to read.
- Restructured Paper Amenities Program: We have removed our guest directory from all suites. A digital directory is available upon request.
- High Touch Areas: Extra disinfection is applied to all high touched guest room areas. These areas include the light switches, TV remote controls, thermostats, door handles and many more areas.
- Clean and Clean Again Procedures: We have increased the frequency of cleaning our public areas. Chaises and outdoor furniture are to be sprayed with an electrostatic sprayer or sanitizing spray daily and between each guest’s use.
- Guest-Accessible Sanitizing Stations: We have provided sanitizing stations at ALL guest entrance points onto The Hacienda and in EVERY suite/room.
- Suite/Room Specific Climate Control: Each suite has its own dedicated AC ventilation system, not shared with any other suite or common area.
- White Glove Service: All meals are delivered with our newly implemented ‘white glove service’ – either poolside or just outside each guest’s suite/room. If guests find themselves off site, their meal will be wrapped and securely stored in their designated suite/room’s refrigerator.
- Additional Protective Gear: Face masks and individual sanitizing wipes, with Covid-19 safety instructions are included in each guest’s welcome basket upon arrival.
- Innovative Disinfection Technologies: We are using Ozonator machines in each suite between guest stays. These devices are reported in the press to have killed viruses, and though no studies have been done (yet) to verify the effects they conclusively have on the Corona Virus, we are aggressively moving forward with implementing the use of these devices. The Ozonator machines are used each time guests check out, allowing us to disinfect up to 3 suites/rooms simultaneously prior to the arrival of new guests.
- Room Cleaning Times: Changes to our Check-Out / Check-In times allow us over 66% more time to implement the rigorous cleaning guidelines of our ‘Social Safety, Without ALL the Fuss’ program.
- Team Member Training: Every member of our resort team are provided with personal protective equipment and enhanced training specifically aimed at protecting not only their well-being, but also to assure they are fully prepared to deliver The Hacienda’s unmatched new hospitality cleanliness and disinfection standards.
NOW IS THE TIME TO RESERVE YOUR NEXT STAY
Experience our ‘Social Safety, Without ALL the FUSS’
with you in mind.
THIS IS WHERE YOU BELONG!
THE HACIENDA AT WARM SANDS