MORE

RESORT POLICIES


CANCELLATION POLICY

If The Hacienda at Warm Sands receives a guest’s notice of cancellation, shortening of stay or change of dates for the guest’s reservation, 14 days or more prior to arrival, there is NO obligation, except for stays involving holidays or special events. For holidays or special events, a guest’s notice of cancellation, shortening of stay or change of dates must be received 30 days or more prior to the guest’s planned arrival.

Canceling a reservation, shortening a stay or changing dates within 14 days or 30 days of arrival, whichever is applicable, will result in charges to the guest’s credit card for all nights not re-rented. An authorization will be placed on a guest’s credit card at 14 days or 30 days prior to the arrival date, whichever is applicable, to verify proof of card and funds availability for the stay.

CHECK-IN TIME

Check-in time is 3:00 PM and check-out time is 12 noon. However, The Hacienda at Warm Sands will do its best to be flexible with these times. The Hacienda at Warm Sands office is open until 7:00 PM every night. If a guest plans to arrive later than this time, they should call the office between 8:00 AM and 6:30 PM or send an e-mail to make appropriate arrangements prior to the day of arrival.

PETS

Pets are not allowed at The Hacienda at Warm Sands, except properly licensed guide dogs for the physically or mentally challenged. Unauthorized pets will result in immediate eviction with no refund along with a penalty fee of $300.

SMOKING RESTRICTIONS / ODORS

Smoking of any kind is not permitted in the room/suites. Smoking is permitted only on patios when other guests are not present. Smoking is never permitted directly outside the door of another guest’s room/suite. There is a per day extra cleaning charge if smoking or other odors are detected in a guest’s room/suite. A minimum charge of $100 to a maximum charge which is the nightly rate for all nights the room/suite is not rentable due to the guest created odors.

MEALS

Our rates include an expanded continental breakfast. In addition, a selection of gourmet sandwiches, entrée salads and wraps are available for lunch, all-inclusive in the daily rate.

ALCOHOL

The Hacienda at Warm Sands has an Alcoholic Beverage Control license to serve alcoholic beverages to guests. Occasionally, The Hacienda at Warm Sands will host a social get-together for guests. License regulations permit The Hacienda at Warm Sands to serve alcoholic beverages only to registered guests. The cost of such beverages are inclusive in the daily rate.

NUDITY

The two swimming pools, whirlpool spa and surrounding patios are swimsuit optional. However, due to the Alcoholic Beverage Control license, nudity is not permitted in the office, breezeway and trellis areas of the property.

SERVICE FEE INLEU OF TIPPING POLICY

The Service Charge applied to each guest’s invoice is shared amongst all Hacienda staff members. Staff members are not permitted to accept gratuities directly from guests. Should you wish to increase the gratuity, we request that instead, you make a donation to the Desert AIDS Project. You may obtain an envelope for this purpose from the front desk staff or donate directly at their website (www.desertaidsproject.com).

Of course, if you feel that our staff is not deserving of the shared service charge, we will immediately credit you for the amount of the service charge. However, we do not permit direct gratuities to individuals in place of the shared service charge.

NO DRUGS ALLOWED

Possession or use of Federally controlled illegal drugs will result in immediate eviction from The Hacienda at Warm Sands without any refund of moneys paid. Possession or use of such drugs may also result in police assistance with removal of a guest from the property.

ADDITIONAL GUESTS

Rates are based on double occupancy. The rate for additional guests is $60 per person, per night, before tax and service. This charge also applies to a guest’s daytime visitor or visitors who are on The Hacienda at Warm Sands premises and use its facilities for more than 2 hours per day. A maximum of two additional guests are permitted with prior approval.

CHILDREN

The Hacienda at Warm Sands is an adult-oriented resort. Since its swimming pools and spa are not enclosed with safety fences and there are no lifeguards, children are not welcome.

LOST KEYS

Failure to return all keys upon check-out will result in a charge of $400 for the re-keying of The Hacienda at Warm Sands’ locks.

POOL AND SPA LIFT CHAIR

The available pool and spa lift chair provides aquatic access for everyone.

LIABILITY

The Hacienda at Warm Sands assumes no liability for a guest’s injury or loss of property. Be aware that there are no lifeguards – swim responsibly and please NO DIVING. Also, the Saltillo patio tiles are uneven by nature and are slippery when wet. The Hacienda at Warm Sands assumes no responsibility for damage to a guest’s vehicle or theft of contents while using its parking lots. Do not leave valuables in your car. Please lock your room/suite door and keep valuables in the in room safe provided.